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Contributor I
July 14, 2024
Question

No products found even after reset and re-adding speakers

I have a Boost, a Play 3 and two Play 1s. I usually operate using the S2 app.

A few weeks ago the app showed “no products found”. This has happened before but has fixed itself by switching wifi on and off. Now it won’t fix at all. As a last resort I have factory reset all products and set up the new system again. Products are successfully added but still don’t show up in the app. 
 

This call for help is my final attempt to fix it. If it’s not fixed then I give up and leave Sonos as a customer forever. I’m done with all the recent issues. 
 

Thanks for your time in reading this.

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11 replies

AntonioCAuthor
Contributor I
July 18, 2024

Seems I’m not alone. 
 

but I’m done with Sonos. I’ve just ordered new speakers that are not Sonos. Hopefully I can seek my Sonos set up to get some of that money back.