“no playable products” message on app

13 replies
1010 views

After working perfectly for a couple of years I now get a message that there are “no playable products”. I’ve tried rebooting but none of the components in my system connect to WiFi. I currently have a Beam Gen 1, 2 x SL One and a Sub.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Rebooting what? Just the Sonos? I’d suggest unplugging all the Sonos from power, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait another two minutes, then open your controller, and check.

You could also call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Show previous replies

Mr. T

Solid white led normally indicates “The Sonos product is powered up and functioning properly.” which obviously isn’t the case here.

Are you still getting sound through the Beam from the TV?

That’s me out of ideas. See what support say…

ps Sonos - you need to fix the broken link on the Sonos LED Lights page to Products missing from the Sonos app.

F

FatscullerAuthor

Contributor I

Solid white led normally indicates “The Sonos product is powered up and functioning properly.” which obviously isn’t the case here.

Are you still getting sound through the Beam from the TV?

That’s me out of ideas. See what support say…

ps Sonos - you need to fix the broken link on the Sonos LED Lights page to Products missing from the Sonos app.

Yep, the system is working as a surround set up for the TV, but I can stream any music or use voice assistant (or any other online feature). It’s very weird

Mr. T

I’m curious what the solution is once you have one!

Sign up

Login to the community