No broadcast on Play:1

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My Sonos Play:1 is connected to my system of Sonos speakers including Beam. While it’s able to control the music (pause, play, volume) but is not broadcasting any sound. Would appreciate some help.

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N

nik9669aAnswer

Senior Virtuoso

Does the rest of the group play sound? Will the :1 work on its own, separate from the group? What if you start the rest of the group playing and then add in the :1?

No, the Play:1 does not play on its own either.

What colour is the LED status light?

Have you tried generating a diagnostics report and contacting Sonos support?

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bockersjv

Local Superstar

Dumb question, I’ve been there😶, but it’s not muted is it?

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