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New Router 2.4 v 5 GHZ v missing components

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Hi, I have recently upgraded my router and now my Beam, Sub and Surround Play 1s won’t work correctly unless the Beam is connected by Ethernet. Sonos help helped but after the best part of a day and numerous system reboots/resets I was told it’s down to the router not having split bands…? Vodafone showed me how to change it to compatibility mode, but still no use.

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NicB74Author

Trending Lyricist I

‘Wouldn’t group’ can sometimes mean they’re on different ‘builds’ of the firmware. Have you double checked that they’re all up to date? Have you called Sonos Support to discuss it? If so, what did they suggest, their ability to see data the rest of us can’t is often helpful to diagnosing an issue.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Firmware updated, I’ll check again, thanks.

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AjTrek1

I’m confused. Maybe it’s UK terminology vs US. Why would an extender and the router need to be placed in Bridge mode? Is the extender a device that could be used as a router on its own? If so the extender would need to be in bridge mode to extend the WiFi signal without assigning IP Addresses. Does Vodaphone not offer a pre-configured WiFi mesh system that is basically plug n play?

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NicB74Author

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Thanks for all the help and advice. Brand new router from Vodafone finally arrived late last week. After Sonos help line telling me that I couldn’t use the new router and sound bar without a permanent Ethernet connection directly plugged into it, I have managed to set the complete system up with minimal hitches and it has been stable, working as it should do for two days now. Moral is don’t trust that brand new equipment is working correctly out of the box!!! Thanks for all!!

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