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Hi, I have recently upgraded my router and now my Beam, Sub and Surround Play 1s won’t work correctly unless the Beam is connected by Ethernet. Sonos help helped but after the best part of a day and numerous system reboots/resets I was told it’s down to the router not having split bands…? Vodafone showed me how to change it to compatibility mode, but still no use.

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AjTrek1

@NicB74

I’m late the party….again….but here are my thoughts 😊

I’ve read your post and it appears that your ISP upgraded your router to WiFi 6 also known as 801.11ax.

Those routers will work with Sonos as long as you use the same SSID for all bands and disable band steering.

I have a (personal) WiFi 7 router (802.11be) and my Sonos works fine. However, as others have said using your own router is best for flexibility and feature access.

You should also use the same SSID and Password as was previously on the router that was replaced.

Here’s the most critical part of changing router (personal or ISP provided) and should be followed in the order presented:

Do not reset any Sonos products
Unplug all Sonos
Setup new router as described above
Connect your device and check for updates
Delete the Sonos app
Plug in your Sonos 1 x 1 and let them come back
Wait 10 minutes after plugging in the last Sonos (if you can see white LED on all units before 10 minutes then proceed to next step
Re-install Sonos app
Open the app and select “Join existing system”
Agree to ALL prompts
At the app Home Screen click the cog wheel in upper right corner
Sign in with your Sonos credentials

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Together Everyone Achieves More = T.E.A.M.

Mr. T

@NicB74

I’ve read your post and it appears that your ISP upgraded your router to WiFi 6 also known as 801.11ax.

Those routers will work with Sonos as long as you use the same SSID for all bands and disable band steering.

That is not true.

I have a WiFi 6 router and use separate SSIDs for 2.4GHz and 5GHz without experiencing any issue with Sonos.

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AjTrek1

@NicB74

I’ve read your post and it appears that your ISP upgraded your router to WiFi 6 also known as 801.11ax.

Those routers will work with Sonos as long as you use the same SSID for all bands and disable band steering.

That is not true.

I have a WiFi 6 router and use separate SSIDs for 2.4GHz and 5GHz without experiencing any issue with Sonos.

Well…that may be true in your case; but not in my setup. I’ve found that using the same SSID and allowing devices to select their band works better. Sonos specifically will ignore the incompatible bands.

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Together Everyone Achieves More = T.E.A.M.

A

ALJ1996

Lyricist III

@NicB74

I’ve read your post and it appears that your ISP upgraded your router to WiFi 6 also known as 801.11ax.

Those routers will work with Sonos as long as you use the same SSID for all bands and disable band steering.

That is not true.

I have a WiFi 6 router and use separate SSIDs for 2.4GHz and 5GHz without experiencing any issue with Sonos.

Well…that may be true in your case; but not in my setup. I’ve found that using the same SSID and allowing devices to select their band works better. Sonos specifically will ignore the incompatible bands.

You should edit your post, qualify your statement. Because as pointed out it isn’t true.

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AjTrek1

@NicB74

I’ve read your post and it appears that your ISP upgraded your router to WiFi 6 also known as 801.11ax.

Those routers will work with Sonos as long as you use the same SSID for all bands and disable band steering.

That is not true.

I have a WiFi 6 router and use separate SSIDs for 2.4GHz and 5GHz without experiencing any issue with Sonos.

Well…that may be true in your case; but not in my setup. I’ve found that using the same SSID and allowing devices to select their band works better. Sonos specifically will ignore the incompatible bands.

You should edit your post, qualify your statement. Because as pointed out it isn’t true.

I have no time for this. I know what works best in my setup.

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Together Everyone Achieves More = T.E.A.M.

A

ALJ1996

Lyricist III

@NicB74

I’ve read your post and it appears that your ISP upgraded your router to WiFi 6 also known as 801.11ax.

Those routers will work with Sonos as long as you use the same SSID for all bands and disable band steering.

That is not true.

I have a WiFi 6 router and use separate SSIDs for 2.4GHz and 5GHz without experiencing any issue with Sonos.

Well…that may be true in your case; but not in my setup. I’ve found that using the same SSID and allowing devices to select their band works better. Sonos specifically will ignore the incompatible bands.

You should edit your post, qualify your statement. Because as pointed out it isn’t true.

I have no time for this. I know what works best in my setup.

In the time it took you to post this response you could have fixed the misinformation. It matters because people searching for solutions may read it.

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C

craigski

Local Superstar

Best practice is always to use single SSID and let the client decide what is best band to use, turn band steering OFF.

Of course you can split the bands with different SSIDs, but this is not best practice/recommended.

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A

ALJ1996

Lyricist III

Best practice is always to use single SSID and let the client decide what is best band to use, turn band steering OFF.

Of course you can split the bands with different SSIDs, but this is not best practice/recommended.

Is this Sonos saying it’s always best practice, your opinion, or?

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Mr. T

Not sure why people are recommending one SSID when the OP stated in their initial post that not having split bands was the given reason for their connectivity issues.

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C

craigski

Local Superstar

Best practice is always to use single SSID and let the client decide what is best band to use, turn band steering OFF.

Of course you can split the bands with different SSIDs, but this is not best practice/recommended.

Is this Sonos saying it’s always best practice, your opinion, or?

Neither, its industry best practice. ISPs ship their wireless routers with single SSID for all bands, and band steering disabled.

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