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taracatac
Contributor I
March 29, 2023
Answered

New ERA 100s, cannot setup Alexa

I am unable to setup Alexa, or Sonos voice control for that matter, but Alexa is the main issue. Each time it goes from ‘Sign in to Amazon’ to ‘There was a problem adding Alexa’. It’s on my network, as I can play music. I did a factory reset, but no luck. This is very frustrating for a new product and new Sonos user. Thanks in advance!

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    Corry P
    Corry PAnswer
    Sonos Staff
    April 3, 2023

    Hi @taracatac et al

    This issue should no longer be happening. If you continue to experience issues with Alexa on your Era 100s, I recommend you get in touch with our technical support team for assistance.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    melvimbe
    melvimbe
    March 30, 2023

    Same exact issue as the OP here.  I have an existing Sonos One, and just received an Era 100.  I already tried disabling the Sonos skill in the Alexa app and re-adding the skill to the speakers. Sonos One added back fine.  Sonos Era 100 did not.  I continue to get an error when going to the sign in page for Amazon.  I find it pretty interesting that the same exact flow works fine for the One.  I’m planning to do some more troubleshooting tonight when I’m home from work, but this is definitely not a great start.  

     I would surmise that part of the Amazon integration with Sonos requires that the new Sonos speaker be recognized on whatever Amazon cloud server you happen be connected to do during discovery, and afterwards.  If Amazon hasn’t completed setup of the Era speakers on all their servers it would explain why discovery always works on the established Sonos One, and works for some and not others with the Era speakers.  Since Amazon would need to address this, but consumers would typically view it as a Sonos probably, they possibly aren’t as concerned about resolving the issue quickly.

    Danny
    Corry P
    Corry PAnswer
    Sonos Staff
    April 3, 2023

    Hi @taracatac et al

    This issue should no longer be happening. If you continue to experience issues with Alexa on your Era 100s, I recommend you get in touch with our technical support team for assistance.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    taracatacAuthor
    Contributor I
    April 16, 2023

    So it finally started working, after removing and re-adding the Alexa skill. Now when I say ‘Alexa’ it chimes, the indicator light turns on for a second, then goes off, so Alexa doesn’t do anything. Very frustrating 

    Ken_Griffiths
    Ken_Griffiths
    April 16, 2023

    So it finally started working, after removing and re-adding the Alexa skill. Now when I say ‘Alexa’ it chimes, the indicator light turns on for a second, then goes off, so Alexa doesn’t do anything. Very frustrating 

    Maybe try … ”Alexa, play some music” that’s assuming you’ve setup a default (paid) music subscription service in the Amazon Alexa App and have that same service/account installed in the Sonos App aswell.

    taracatacAuthor
    Contributor I
    April 16, 2023

    Unfortunately no luck. I went through all the guides but nothing worked. A factory reset got it working again

      Jpeebs3781
      Contributor I
      November 3, 2023

      I'm having the same issue. Incredibly frustrated right now. All of my other speakers work just fine but this one only plays music through the app. Anyone solve this yet?

      Ken_Griffiths
      Ken_Griffiths
      November 3, 2023

      I'm having the same issue. Incredibly frustrated right now. All of my other speakers work just fine but this one only plays music through the app. Anyone solve this yet?

      See post above. User appears to have resolved their issue.

      Jpeebs3781
      Contributor I
      November 3, 2023

      I'm having the same issue. Incredibly frustrated right now. All of my other speakers work just fine but this one only plays music through the app. Anyone solve this yet?

      See post above. User appears to have resolved their issue.

      Yeach, I've done all those things and still nothing. That's why I thought I'd ask...

      Ken_Griffiths
      Ken_Griffiths
      November 3, 2023

      Yeach, I've done all those things and still nothing. That's why I thought I'd ask...

      So what have you tried so far and what are you seeing/hearing? What music services are you using within Alexa/Sonos Apps and what type of subscription is in use? 

      Have you removed/re-installed the Sonos Skill and checked your Sonos online profile to ensure that United States is set as your Country setting?

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