Music volume too loud at one percent on Sonos five stereo pair since app update

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Hi, I work from home as a call centre agent and use my Sonos five stereopair every single day.

Hi, I work from home as a call centre agent and use my Sonos five stereopair every single day. Up until the app update, I used to have it set at 3% which was perfect. Just enough noise in the background, but not too loud that it became distracting whilst taking calls. Since the update however, one percent is way louder than even 3% was before the update took place.I've tried other products in the house and they all seem fine, it is just this pair of fives.

I've tried other products in the house and they all seem fine, it is just this pair of fives. We have another five in the dining room which is connected to a mixing desk through a line in cable, and a one SL in the kitchen which, at one percent, is way quieter than the stereo pair in the front room where I work.

is way quieter than the stereo pair in the front room where I work. Any advice please?

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K

Kezza2673Answer

Trending Lyricist I

I have just made an interesting discovery. Usually, I use my Amazon echo fourth generation which is connected to my speakers via Bluetooth or wifi, to listen to TuneIn Radio in the morning. Having seen somewhere else in the support community that there were specific services where people were having issues, I played the station I wanted through Sonos radio and the difference in volume is incredible. wow! Any reason why this should be? This is so much better.

Wow! Any reason why they should be? This is so much better.

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K

Kezza2673Author

Trending Lyricist I

Yet another discovery. Since the volume has decreased after playing what I wanted using just the nere-installed sonos app, it has corrected on the volume when using my echo device too. Now all I need is volume normalisation and my life will be complete.

J

John B

I recall that when the volume limit was introduced many years ago) it recalibrated the volume bar so that (for example) if the limit was set to 60% then position 40 on the bar would give you 24% of the “true” maximum. So far so good.

We all assumed that this meant the minimum volume would decrease to 40% of the original minimum, thus resolving several threads complaining that at volume 1 the music was too loud. Disappointment followed. The reduction was “truncated” so that the minimum remained the same. So in my example, volume settings 1, 2 and 3 would all give you the same as 1 on unlimited volume.

Can’t remember the technical reason for this.

I don’t recall ever seeing that this has changed.

J

John B

Correction to my previous post. After a bit of experimentation, it actually works slightly differently. In my example, the speaker is in fact silent at volumes 1 & 2 . You get the same volume at 3 on the limited volume as you get a 1 on the unlimited volume.

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