music stops for few seconds just after starting

13 replies
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my Sonos has some troubles lately. 3x Sonos 1 and 1 Sonos 5.

Music takes some time to load, plays for 2-3 seconds and that waiting for about 5 seconds and then continues.

WiFi in my network seems ok, 3 UniFi access points throught the house all wired to the router.

What could be the problem?

I sent in a diagnosis to Sonos: number 947289968

Anyone have suggestions?

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Edward RAnswer

Retired Sonos Staff

Hi, trekker25. Chris notified me as to your diagnostic - thanks, Chris!

Unfortunately the diagnostic came up blank, thus suggesting network congestion. What channels are your access points on? What about Sonos? Can you flip the Sonosnet channel in the Sonos controller, then submit another diagnostic? Then, just to be sure, can you please reboot your Sonos device(s), then your AP's, then attempt to submit a diagnostic once again, and once more, respond with the confirmation number?

With regards to the above, you may even find that by moving the channels around, you remedy the issue.

Many thanks in advance, this should enable us to get some insight as to your system.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Show previous replies

Edward R

Retired Sonos Staff

This looks a bit better. I would run this for a while and see how you go. If you're still struggling, it might be an idea to try channels 6 and 1. If that's still not any better, it may be time to consider a Boost setup. Let us know how you get on.

Try searching our articles for help with your question: https://www.sonos.com/en/support

T

trekker25Author

Contributor I

This looks a bit better. I would run this for a while and see how you go. If you're still struggling, it might be an idea to try channels 6 and 1. If that's still not any better, it may be time to consider a Boost setup. Let us know how you get on.

Coming back on this issue.

My problem: if Sonos hasn't played a song on Spotify for a while, let's say 24 hours, or after a power cycle this error happens:

- i select to play a spotify song on Sonos One (now hard wired to rule out WiFi issues), first it takes about 8-10 seconds to have the song playing. (seems long!)
- the song plays for about 5 seconds and then the songs stops for about 5 seconds (silence) and than continues to play.

This only happens on the first song, if i switch songs afterwards it goes normally.

What is the best way to set in a diagnosis? I can reboot a Sonos One to get the specifik error. But if everything logged? Or can i check myself somewhere why the playing stops from spotify.

I have a Gbit network with a 500/500 fiber connection so that can't be the problem.

Airgetlam

Note that frequently, these issues are more about the network between your speaker and your router, and not the network speed between your router and the outside world (your fiber connection).

That being said, here's how to submit a system diagnostic. Do it within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Bruce

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