Music dropping on all sevices, Apple music, Amazon Music, Spotify, on new Arc Ultra, 2 Era 300's, Sub 4. Doesn't matter if I even Launch Spotify before going into Sonos mobile app first.
All music in all streaming apps that includes apple music, amazon music , Spotify, work fine on my old sonos play 1's in its own sonos room. However, my new arc ultra, 2 era 300's, and sub 4, all using wireless connectivity to the router drop songs in all streaming apps intermittenly and consistently (Apple Music, Amazon Music, Spotify). My new Hisense 65 inch TV audio which is also connected via wifi works absolutely fine via Surround, HD, UHD, and Atmos fornats. Should I hard wire my arc ultra to my router and try?
From AI Overview
Yes, you should absolutely hardwire your Arc, Era 300s, and Sub to your router to improve their wireless performance and resolve intermittent music drops. Your old Sonos Play:1s likely work fine because they aren't part of the same wireless network as your newer devices, which may be experiencing interference or a weak connection. Wiring the new components will provide a more stable and reliable network connection, which is often the solution to this type of audio skipping issue.
Steps to Take
1. Connect the Arc to your router:
Use an Ethernet cable to connect the Arc to a spare LAN port on your router.
2. Confirm the connection:
After connecting, open the Sonos app and go to the system settings to ensure the Arc is now connected via Ethernet. You may need to reconfigure the new devices in the Sonos app to recognize their new network configuration.
3. Relocate other devices (if needed):
If you still experience issues, try relocating the Era 300s and Sub closer to the router, as their wireless connection might still be a factor even with the Arc wired.
4. Reboot network devices:
As a general troubleshooting step, try rebooting your router and then your Sonos system to refresh their network connections.
Why This Works
Improved signal strength:
Hardwiring provides a direct, stable connection, eliminating the "weak wireless connection" that can cause audio to drop or skip.
Reduced network congestion:
Your wireless network may be overloaded, especially with newer, bandwidth-intensive devices like the Arc and Era 300s. A wired connection offloads these devices from the wireless network.
Better system communication:
A stable connection between your new Sonos devices ensures they can communicate effectively with each other and the streaming services, leading to a consistent audio experience.