Merging Systems

Question

I recently purchased a beam, sub, and two fives from a friend who is moving. I don’t have the fives yet, but also purchased a play:3, play:1, and 1SL from a used market place. I connected the beam to my TV via HDMI, and the sub connected fairly easy. I then got the play:3 hooked up as a third speaker after some trial and error. I was planning to put the one SL and the play:1 in my kitchen so we could have the audio when we walk in there to grab something. It worked ok at first, but now the speakers in the kitchen have created their own “system” I have to switch to, separate from the devices in the living room playing from the TV. I would love to never the systems, and have tried to factory reset them, but the connectivity is extremely inconsistent, usually only pairing to the kitchen or the living room. I have a WiFi extender in the kitchen I’m afraid may be creating some kind of separation. I’m not sure what to do. When I get the pair of fives, I will set them as a stereo pair in the living room and likely just keep the kitchen separate, but I am disappointed we can have them play everywhere. Any help is appreciated!

buzz · Accepted Answer

All of previously owned units should have been Factory Reset before adding them to an existing system or setting up a new system if you did not own any SONOS units. After the Factory Reset, the unit becomes a “new product” if you are following these instructions. If there was no existing system, I suggest that you Factory Reset everything again and setup a “new” system. If your work flow is interrupted, take care to “add to an existing system” as you restart your work flow. It’s too easy to misinterpret what “new” means or simply select the wrong button. You only want to execute “setup new system” once.

Airgetlam · Answer

In general, whenever you purchase other Sonos devices from others, they should be factory reset , then added as a new device to your system.

Sonos doesn’t support extenders for various reasons, you’re probably better off in your system to set them up initially close to your router, and reset them there. Once they’re added to your system, you could move them to other places…although you might still have issues with your extenders.

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