Lock Screen Control Not Working

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I understand this has been solved multiple times, however those are usually by people with airplay devices. I have an iPhone 8 and a IOS 16.1 update. I have just received a play one for Christmas and set it up. I am able to play music but I can only adjust the volume manually on my phone (the volume buttons on the side) while in the app. While on my lock screen I do not see the song nor can I control the volume via my phone. I have made sure to enable Lock Screen controls, turn on hardware volume control. I have tried multiple solutions such as toggling the controls and resetting devices, however it does not seem to work. I don’t believe it would be any airplay because I do not have any airplay devices. My tv is an older vizio and is not capable. I do not have a Roku. I’m just not sure why I’m unable to control unless in the app.

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G

GuitarSuperstarAnswer

Lead Maestro

Read these limitations:

Limitations

Lock screen controls will not appear in the following scenarios:

A non-Sonos AirPlay capable device is present.
- To allow lock screen controls to appear when using Sonos, disable the AirPlay feature on all non-Sonos AirPlay endpoints such as Apple TVs or Apple AirPort base stations.
Another app on the iOS device is playing music or video.
While the iOS device is connected to a non-Sonos Bluetooth audio device.
VoiceOver is enabled.
Headphones are connected to the iOS device.

The limitations above do not apply when playing audio to Sonos using an app that supports Sonos direct control or when playing AirPlay audio directly to Sonos. We recommend using either of these options if the above limitations are preventing lock screen controls from appearing on your iOS device.

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