Is customer support at sonos terrible?

Chaps, 

Got some bad news for you, after escalating to level 2 and running all the diagnostic tests, Sonos has indeed found the equipment to be faulty, regardless of the interference. 

I feel a bit like ace ventura in pet detective when he finds out that henry finkle is longhorn, ive cracked the case and ive also kissed a guy. 

thanks for the support, it looks like you can have faulty equipment and interference. 

Best 

If the equipment is faulty (and I think we were getting to that point here too), then it hardly matters about the rest.

Your earlier remarks implied that interference has to mean that the equipment is faulty. It does not. 

Ratty, I was never suggesting that the interference was the fault. 

the specific remark was there can be interference and equipment can be faulty, I did no mention that interference was causing the fault, merely that sonos said the interference was the issue and not the equipment. I said that both can be true, its okay for you guys to be wrong in this instance, i dont blame you. 

Best 

Okay, so Level 1 Support maybe misconstrued the interference metrics (which as noted could well have been distorted by the fault). Level 2 made a correct diagnosis after a more thorough examination. 

A positive outcome in the end then. Excellent.

I’m sure you’ll therefore concede that the answer to the thread’s title question is, on balance, “NO”...

You’re just being a troll now, it’s a bit embarrassing 

Hardly: