I reset my sonos move, and it is requiring me to update before setting up. but it will not update.

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My sonos move was working fine connecting to bluetooth and playing music, but i wanted to connect it to wifi and use the sonos app with it, which it was refusing to do. So i reset the sonos move. (i suspect wifi connection wasn’t working because i live at a new house different from where I set it up).

Anyhow, I did a reset of the move to see if this would help. Now it needs to be set up again.

The application now is able to identify my sonos move, but says i need to update the sonos move in order to finish setting it up and use it.

So I accept, and I wait for it to update. But the update is taking very long, so long that the move eventually stats flashing red. Am I supposed to keep waiting for it to finish after this red light happens or no? if it ever will finish updating, I am not sure. I can wait longer I suppose but it is taking a very long time. And the move shouldn’t be broken, the bluetooth was working perfectly fine before i reset the device.

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egblt1

Lyricist I

Same here, update of move taking more than 2 hours so far, and red blinking light. was originally installed on S1 app, since I have a gen1 play 5 as well.

The whole migration to S2 with the new app is a nightmare- nothing works, and its taken hours of my time. Not what I expected from a company I used to love.

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drewljAuthor

Contributor I

I was able to fix the issue i was having from talking through it with tech support. Trying to recall how it was done - I updated the sonos move via the S1 app first. Then, for the regular sonos app (S2), i remember having to make sure that in my iphone settings, “local network” was switched on for the sonos app.

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