I changed my configuration and removed some speakers from my system. When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work. I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked. Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it. Restart the app. This worked for me, the old speaker is now gone from the app. The speaker I did it on was a roam. I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.

Contributor I

Answered

How to remove speakers from your system?

23 replies
123480 views

I changed my configuration and removed some speakers from my system.

When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work.

I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked.

Factory reset the speaker
Open the sonos app
A popup will come asking you to “Add” this “new speaker
Close out of the pop-up, don’t add it.
Restart the app.

This worked for me, the old speaker is now gone from the app.

The speaker I did it on was a roam.

I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.

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Corry PAnswer

Sonos Staff

Hi @fr_nick

Late December is quite recent - I’m sure the unit will be dropped from your Sonos app soon. It will stay registered with your account until re-registered to a new account, as mentioned by @John B.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry P

Sonos Staff

Hi @abr2021

I don’t think having a hidden Roam with a particular name will prevent you from having a new Roam with the same name.

In addition, it’s possible the Roam you returned will, in time, be repaired, refurbished, and registered to a new user, in which case it will indeed be removed from your system forever. Even if not, I don’t think it will take long for you to forget all about it.

I think a Remove button would imply somehow that the speaker would no longer be registered to you, which would not be the case - whether this is the reason there isn’t one or not, I don’t know. The Hide button is fairly new itself, as offline speakers used to disappear from the app entirely, whereas they now show as “Not Connected”.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

abr2021

Lyricist III

Thanks, @Corry P

I held off until my replacement arrived. The replacement, as expected, shows up on the system as a brand new speaker and so went through the easy first time setup procedure.

But I was then able to give it the same name as my previously hidden one. No issues at all. So the Hide functionality dealt with the failed+replacement product scenario perfectly.

Andy

R

redssono

Contributor I

Well, I just got a “certified Refurbished” ROAM under warranty. Had same issue with wanting to remove the old Roam from my system. CHAT tech said I could only “HIDE”, so I did. Then I came here and found this thread. I was not going to register this warrantied ROAM since it does not come with a new warranty. But, after reading this thread, I will register it so it will drops off someone else’s system.

T

tpf-j

Lyricist I

I had a Roam fail and be sent back under warranty. Now I can’t remove the old one. No new user is going to register it unless Sonos claims registration of this.

@Sonos, bet you didn’t think about that use case before not providing the option to remove?

106rallye

It will drop from your system in the app, but probably not from the list of devices in your profile on the Sonos website. Why would you care about this?

C

CurtisG

Lyricist I

Simply amazed at how hard Sonos makes it to manage your own stuff. Why can you not just remove a speaker from your own profile? Why does Sonos have control over that and not the owner?

106rallye

Why would you care there's still an old speaker on a profile on the Sonos website?

jgatie

Why would you care there's still an old speaker on a profile on the Sonos website?

Three words - Oh, Cee, Dee.

B

BigB2023

Lyricist I

I have the same issue, I purchased a couple of Era 100 surrounds but returned them to the store to get the Era 300’s. The ones I returned are still showing up in profile as Offline. I can only hide them. This seems odd for speakers I do not own. Any solutions?

Ken_Griffiths

I have the same issue, I purchased a couple of Era 100 surrounds but returned them to the store to get the Era 300’s. The ones I returned are still showing up in profile as Offline. I can only hide them. This seems odd for speakers I do not own. Any solutions?

If/when the returned speakers are added to another users Sonos profile they will disappear from your list. Their presence in your profile, as previous owner, has no impact on how your Sonos system continues to work.

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