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Hi — ever since the app update, my entire Sonos system is very unreliable and keeps cutting out. I’ve got 1 Amp and 6 SL One speakers. 

The most frustrating thing is that my Amp (which is hardwired via Ethernet) keeps cutting out the most of all my products. I had no issues with the Amp connectivity all before the app update, if anything it was the One speakers that would sometimes cut out. I have a TP Link 3-router mesh system in my apartment, so it’s seems unbelievable to me that I don’t have a very reliable connection here.

For example, I was just playing some music on my system, and the Amp cut out a bunch of times until it completely stopped playing any music and it hasn’t come back on, even though it says it’s still playing in the app. The SL’s cut out too now, but it’s not as bad as the Amp.

Without the ability to change the SonosNet channel, I have no clue how to make this better. I never had this issue before updating the app. Any suggestions? Thank you!
 

 

Update: I am trying this process outlined by Airgetlam. Any other suggestions welcome too. Thank you.


After resetting my whole connection, I’m still facing the same issue. All my One speakers are cutting out like crazy, so is the Amp.

 

What’s going on here?