Answered

Given Play:5 from father, only ever used once and now cant setup.

  • 10 March 2024
  • 2 replies
  • 35 views
A

I have just been given the gen1 Play:5 from my father, as he bought it new, used it once and it has been in a cupboard ever since, he’s moving house and he gave it to me as he didn’t use it. I have tried to set it up using the Sonos S1 app and it comes up when i go to set it up but when i press the volume up button and the mute button at the same time when prompted, the chime plays and nothing happens on the app, what can be done about this? I can’t find anything online.

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Best answer by nik9669a 10 March 2024, 15:24

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Userlevel 7
Badge +18

Depending how long it’s been unused, there’s probably been several updates since he used it, and it may be too much to update in one step. 

I suggest you contact Sonos support and see what they can do for you. 

A

Depending how long it’s been unused, there’s probably been several updates since he used it, and it may be too much to update in one step. 

I suggest you contact Sonos support and see what they can do for you. 

I shall do, Thank you!

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