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I have just been given the gen1 Play:5 from my father, as he bought it new, used it once and it has been in a cupboard ever since, he’s moving house and he gave it to me as he didn’t use it. I have tried to set it up using the Sonos S1 app and it comes up when i go to set it up but when i press the volume up button and the mute button at the same time when prompted, the chime plays and nothing happens on the app, what can be done about this? I can’t find anything online.

Depending how long it’s been unused, there’s probably been several updates since he used it, and it may be too much to update in one step. 

I suggest you contact Sonos support and see what they can do for you. 

Depending how long it’s been unused, there’s probably been several updates since he used it, and it may be too much to update in one step. 

I suggest you contact Sonos support and see what they can do for you. 

I shall do, Thank you!

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