Skip to main content
WGH
Contributor I
May 20, 2023

Error message reads Sonos is on a different network

Trying to install (2) One SL and (3) Roam speakers in a new office (stand alone building). The Sonos App locates all 5 speakers, and with each speaker it gives me a message saying that my phone is on a different network and to finish the setup in the systems tab. I have contacted Sonos support, sent multiple diagnostic reports, factory reset all speakers, the app, plugged speakers directly into the router and contacted the network provider that provides support for my wifi. I turned off the 5g to force everything onto 2.4. I tried a different phone and bought a new tablet. The Sonos App will not hook to any speakers. I have all Andriod products. From what I have read this seems to be a common problem with Sonos. Has anyone found a fix or work around? 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

11 replies

Show previous replies
davidjohnson85
Lyricist III
May 21, 2023

I'm sorry to hear that you're experiencing difficulties with setting up your Sonos speakers. The "Sonos is on a different network" error message typically occurs when the Sonos app and the speakers are connected to different subnets or have trouble communicating with each other.

Here are a few troubleshooting steps you can try:

1. Ensure all devices are on the same network: Double-check that your phone, speakers, and any other Sonos devices are connected to the same Wi-Fi network. Sometimes, certain router settings or network configurations can cause devices to be on different subnets, leading to communication issues.

2. Restart your network equipment: Power cycle your router, modem, and any other network devices. Unplug them from the power source, wait for about 30 seconds, and then plug them back in. This can help refresh the network connection and resolve any temporary network issues.

3. Disable guest networks and network isolation features: Some routers have guest network or network isolation features that can prevent Sonos devices from communicating properly. Make sure these features are disabled or configure your router to allow communication between devices on the network.

4. Check router settings: Verify that your router's settings, such as wireless isolation or access control, are not blocking the Sonos devices from connecting to each other. Refer to your router's documentation or contact your network provider for assistance in configuring these settings.

5. Create a dedicated 2.4GHz Wi-Fi network: Sonos speakers use the 2.4GHz frequency band for communication. If possible, create a separate Wi-Fi network on the 2.4GHz band and connect all your Sonos devices to that network. This can help avoid potential interference or compatibility issues with other devices on the network.

If you've already tried these steps without success, I recommend reaching out to Sonos support again. They will have more in-depth knowledge of the specific issue and can provide further assistance in troubleshooting the problem.

 

Regards;

David Johnson.

Terms & ConditionsAccessibility statement