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error 1000 updating one 2gen

  • June 1, 2024
  • 2 replies
  • 275 views

Having trouble  updating new one 2gen after adding to system .

Get error 1002,1000.

Try to connect directly to Eth

Try to change network 2.4/5G

Your help please 🙏 

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2 replies

  • Lyricist II
  • June 1, 2024

I have exactly same issue.

Just bought 4 pcs Era300, 2 Era100, 1 arc and 1 sub.

Same issue. Cant update the product from the app. It fails by 1000, 1001 or 1002.

I have tried also tried both with LAN and wireless 2,4.

I have tried from PC, triede to downgrade app. Nothing seems to work.

Guess I need to get my money back and buy other product.


  • Lyricist I
  • June 7, 2024

Same for me… passed 3hr on chat they can’t do anything, now I have to call and after engineers will look into it