Avid Contributor I

Answered

era300 missing in app

17 replies
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After I setup my era300 I the add surround

they go missing in app

Unplug all your Sonos devices from power. Reboot your router. Wait two minutes, then plug back in all Sonos devices. Wait another two minutes, then open your controller. If they still aren’t there, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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stevemgAuthor

Avid Contributor I

Ty for helping this is my problem I’m trying to explain

I install the era300 good

then next day I look and I have this not connected

AirgetlamAnswer

Unplug all your Sonos devices from power. Reboot your router. Wait two minutes, then plug back in all Sonos devices. Wait another two minutes, then open your controller. If they still aren’t there, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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stevemgAuthor

Avid Contributor I

Ty. Will give this a ho

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stevemgAuthor

Avid Contributor I

Ty guys gor the help had it all installed and working awesome

my arc sub and 2x era300 as surround

‘my next problem now

why does my era300 keep dropping out from app but still the arc and sub r still showing as installed

ty again guys

googlr didnt help me

Airgetlam

Likely there is still some interference they’re dealing with the 5Ghz frequency they use to communicate with your Arc. Make sure you have the radio/wifi turned ‘on’ on your Arc in the room setting, and for the surrounds, but I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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stevemgAuthor

Avid Contributor I

Ty for your quick reply I’ll do that in the morning. Get back to u

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stevemgAuthor

Avid Contributor I

Yes all good works Ty huys

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