ERA 300 will not connect to network

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Hello,

When setting up ERA300, I receive this message:

“Sonos error your Era 300 has been added but may not appear in your system. If so, unplug the power cord and plug back in and proceed with set up in the systems tab.”

I have reset the router 5 times, unplugged everything, reset all speakers to reset mode and the Era 300’s will not come up.

Any fix for this frustration?

Thanks, Brian

AjTrek1Answer

Glad you were able to get your system up and running.

To be honest I don’t believe all the factory resets (FR) were necessary. Although you may have forced the issue by doing so many FR’s.

Neither you nor those who responded to your ask for help will know what was the exact cause of your issues. All the FR’s did was to erase any value information that may have lead to a root cause. On the other hand maybe you called Sonos Tech Support and they assisted you?

I, like @nik9669a find it hard to believe the app update caused your issues. There were no other posts similar to yours which sheds doubt on the app being the cause. That’s not to say that in your case it wasn’t as with Tech one-offs do occur. It’s just rather suspect.

Well…your issue is resolved (for the moment). I encourage you that if things go south again please answer the questions and the information requested by community members. If you are reluctant to do so then call Sonos Tech Support for assistance. BUT, by all means don’t Factory Reset your system unless directed to do so.

Enjoy your Sonos 😊.

Together Everyone Achieves More = T.E.A.M.

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nik9669a

Senior Virtuoso

Sorry. Spell check error. I have 2 Sonos 5’s in stereo.

update: finally got every speaker on the network after about 10 factory resets. I hate this app they now have. I never had this problem on the old app. The Era 300’s weee really quite difficult to set up. Thanks for the help.

It’s good to hear that you’re up and running now.

I cannot believe that the app changed in some way on the final time that you tried the installation. It’s far more likely that something changed in your environment. Maybe an electrical device in your or a neighbour’s home was not running and so not causing wifi interference?

My own Era 300’s installed without issues when first purchased, and there’s been about six updates since then that have installed on my system without any issues on any of my devices.