Era 300 WiFi 2.4GHz connection

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have just purchased sonos era 300 when i try to connect to wi fi it tells me that it can only connect to 2.4ghz my router is less than a month old and works on 5 gh7

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dougieboyAnswer

Contributor I

Morning sorted the problem deleated the sonons app and then downloaded on another phone and the system worked as it should managed to set up voice control amazon music and bbc sounds not as big of upgrade as i had hoped but will try with it a bit more over the weekend thanks to everyone that replied D

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AjTrek1

I have two more questions….

Is the Era 300 the only Sonos product you own?
If not what other Sonos products do you own and are they visible in the app?

Together Everyone Achieves More = T.E.A.M.

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dougieboyAuthor

Contributor I

Hi this is the first sonos I have owned smart speakers we have are from amazon but as we listen to music quite a lot thought the sonos would be upgrade we also have amazon music unlimited I know you have to have this to get the best out of the sonos thanks again for all your help

AjTrek1

As this is your first Sonos it should not be rejecting 2.4Ghz nor 5Ghz to connect to your Wi-Fi. As I’ve read in this forum BT Hubs are tricky and not Sonos friendly out of the box meaning some tweaking is required.

While changing the mode may work I personally find it a bit strange as it omits the 802.11/ac Wi-Fi standard which many modern Wi-Fi devices including the Era 300 can utilize.

The questions below are still valid in order to get a complete understanding of your network.

Do you own the router or is it provided by your ISP?
If you own your router do you also have a router/modem combo provided by your ISP that is still active?
Do you have a mesh network configuration?
Do you have the various bands 2.4Ghz, 5Ghz and maybe a third band separated by different SSIDS?
Do you have band steering enabled wherein the router decides what band a product will use for WI-FI?

One more option is to call Sonos Tech Support as we can’t rule out a defective Era 300 network interface card.

Together Everyone Achieves More = T.E.A.M.

D

dougieboyAuthorAnswer

Contributor I

Morning sorted the problem deleated the sonons app and then downloaded on another phone and the system worked as it should managed to set up voice control amazon music and bbc sounds not as big of upgrade as i had hoped but will try with it a bit more over the weekend thanks to everyone that replied D

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