Era 300 Sonos 2 android app wont connect

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The Sonos 2 app doesn't work - it won't connect to my speaker. My android Bluetooth is working and finds the speaker. It trys to connect by it fails with a message that says I have to use the Sonos 2 app. The Sonos 2 app can't find my product.

Please help

This is so frustrating

Thanks

Russ

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AirgetlamAnswer

Seems odd, since you appear to be the only one with this failure. Have you tried a call Sonos Support directly to discuss it? They could help identify if it is a hardware issue, or an app issue, or even a network issue.

Bruce

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P

paulharrison1874

Contributor I

Russell999 - I have the same problem, and I have done what you have done too. The support centre told me that some androids are not compatible… Personally, I find that hard to believe. I have a useless lump of expensive plastic now - it will heave to be returned and I’ll find something else as a standalone device.

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