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Easier Factory Reset

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Factory reset instructions say to unplug the power cord and hold a certain button down while plugging it back in.

Can we not just turn the speaker or whatever off at the wall socket and turn it back on while holding the button instead of actually unplugging the power cord. Wouldn't that do the exact same thing and be so much easier i mean if we can then why dont Sonos just say to turn the speaker off at the wall then turn it back on while holding the button down? seems extremely overkill to me to tell us to pull the power cable out. Some peoples cables are hard to get to.

Out of curiosity i did actually test it and it seemed to work fine but i dunno just seems like they really overcomplicated the reset procedure and I cant think of a reason why they would do that. Which leads me to think unplugging the cable is actually important and my reset may not of actually wiped everything

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Mr. TAnswer

Yes, you can just turn the power off on the socket and turn back on.

Some sockets do not have a separate power switch, so makes sense to say to unplug the power cord in order to fully cut power to the speaker.

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Ken_Griffiths

I’m not looking to switch between a wireless and wired setup (or vice versa) in my example… wiring the one device is just a means of gaining access to changing the network settings on the (second) non-wired device. After that, the user can switch/exchange them and do the same WiFi network switchover with the (now) ‘other’ non-BLE device, whilst it’s uncabled. Hope that makes sense, without causing too much confusion here.

Just the one flaw in your example, the app doesn’t allow it.

I appreciate that things can and sometimes do change around here, without notice, but have you tested that it doesn’t work then? What is the App saying when you try this now then?

I am basing my comments on the support articles linked, previous Sonos comments on this community as well as user threads who are unable to update the WiFi network on older devices, even when wired using the Sonos app.

If you or others are saying the support pages are incorrect, then you should be calling that out.

I’ve not seen any page where things are not correct @Mr.T, that’s personally speaking, my post above is an extension of things and simply ways to achieve the same outcome of switching the network credentials, such as the method involving a WiFi hotspot mimicking the previous routers WiFi credentials (or the user can use SonosNet with a ‘second’ wired product) to switchover the non-BLE device to the new routers WiFi network - these things are not contradictory, they are just additional methods that can be used.

Of course, not everyone has a second (SonosNet capable) product to cable to their router …and Mobile WiFi hotspots, as the other example, are not officially supported by Sonos, so that’s perhaps why you might not find these things in any official Sonos documentation, but the methods I have outlined do work, or at least they did work for me the last time I tested this, which has been several times since the switchover to the latest Sonos App.

jgatie

So once again, a seemingly obsessed poster has turned another thread away from what the OP was requesting and into a pi**ing match over silly minutia. I suggest we ignore those types, and instead of engaging we lobby Gainsight for a proper ignore feature (along with all the other basic forum features they are missing in their pathetic software).

To the OP, yes on the very oft chance that you own a non-BLE capable Sonos unit and there are no other BLE-capable units on your system, a factory reset can be used to reset your WiFi credentials. Which is something you were not requesting, haven’t presented the scenario for, and haven’t even listed a product that fits the criteria (never mind you own an Arc, which is BLE capable and makes the entire point moot).

But there you go!

Smilja

@Mr. T, Connecting a SonosNet-capable product directly to the router and waiting for all Sonos units to appear in the Sonos app can sometimes save the trouble of factory resetting non-BLE speakers.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Mr. T

@Mr. T, Connecting a SonosNet-capable product directly to the router and waiting for all Sonos units to appear in the Sonos app can sometimes save the trouble of factory resetting non-BLE speakers.

So you disagree with the following statement when Sonos confirmed that would not work and the information on the support pages?

”Wiring the system to Ethernet permanently will negate the need to do this as SonosNet will be up, and wiring to Ethernet temporarily will help with BTLE products that support SonosNet, but will not help with getting non-BTLE products to connect to WiFi.”

Both cannot be correct.

Smilja

That’s why I wrote “… can sometimes save the trouble of factory resetting non-BLE speakers”. The proof is in the pudding. My system runs on SonosNet, and I have several non-BLE speakers.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Mr. T

That’s why I wrote “… can sometimes save the trouble of factory resetting non-BLE speakers”. The proof is in the pudding. My system runs on SonosNet, and I have several non-BLE speakers.

But that is not the debate being discussed.

Your system runs on SonosNet, whereas the question was around the need for a factory reset on a non-BLE speaker to add a new network.

Smilja

@Mr. T, I know. As I said: The proof is in the pudding. The “pudding” is a bunch of Sonos customers running their Sonos in WiFi mode. One has to try it -- sometimes it works, sometimes it doesn’t. The latter may simply be because people don’t wait for all Sonos units to appear in the Sonos app, which is the crucial part.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

jgatie

To the OP, you can ignore the silly minutia put forth by those with an agenda, and be safe in the knowledge that as the owner of a BLE-capable device, there is no reason for you to factory reset the devices on your system if you are not switching WiFi credentials (and sometimes not even when you are switching). All other problems are properly addressed by a simple reboot, which is non-destructive and (not to mention) the advice given by Sonos 99% of the time.

Ken_Griffiths

Just want to ‘sorry’ here to everyone, if the things I mentioned earlier have inadvertently taken this thread off track. It wasn’t my intention to do that. Anyhow I hope at least some of the things mentioned may one day perhaps prove to be a little helpful to others who may stumble on this thread in the future.

Anyhow sorry for any ‘drift’ here. 🙏

My own usual advice above all, is to not factory reset a Sonos product, except when selling/passing on a device, or on the direction of Sonos Support Staff. It’s mostly a ‘last resort’ option in the majority of cases and it has been known to sometimes create more problems, than it solves. As jgatie mentions, a simple reboot of a device (or a network refresh) can be an early path to resolving a good many issues with a Sonos System/Household.

Ken.

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