Contributor I

Answered

Connection play 1 to wifi network problem

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I tried to reconnect my play 1 to the wifi network. Router fritz box7583 LD. Nothing changed at the network. Just suddenly Sonos app don't work. I deleted all the other connections like in my Google home. Restart router. I did everything. The play is recognized by the Sonos app but cannot find de play 1 in my network. Anybody a solution or similar problem? Checked also my router, seems okay, but can also not add Sonos to my router.

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Mr. TAnswer

S1 and WPA2.

Thanks all for helping&tips. Still working on it.

Temporarily connect it by ethernet to your router to complete the setup.

UKMedia

The Play:1 requires a 2.4 wifi signal with the S1 App. But even with the S2 App, I suggest trying the 2.4ghz frequency when these type of issues occur, can you turn off the 5 ghz signal and retry.

Edited: To correct an omission.

Remember: Sometimes Red Wine helps :)

E

Esje2424Author

Contributor I

Both options are on, do I still have to turn off the 5ghz signal?

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Esje2424Author

Contributor I

UKMedia

Yes just temporarily to connect the Play:1 than you can turn it on again.

Remember: Sometimes Red Wine helps :)

106rallye

Is this a new router or did it work on the same router before?

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Esje2424Author

Contributor I

It worked on the same router before. Its not a new router

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Esje2424Author

Contributor I

Also tried on my Android and Windows, same problem, same results. So it has to be my router/wifi

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Esje2424Author

Contributor I

I also changed it to bgn (instead using only gn), and tested separatly, no results. still getting ‘cannot find the network or wrong password’(not possible, really my password is for 100% oke). I will contact my provider, maybe the have a solution.

Mr. T

The Play:1 requires a 2.4 wifi signal, can you turn off the 5 ghz signal and retry.

No it doesn’t. The Play:1 can connect to either band.

@Esje2424 - The Play:1 doesn’t support WPA3 security so check that you have allowed WPA2 in your router settings.

Also see this link for supported Wi-Fi modes :

https://support.sonos.com/en-gb/article/supported-wifi-modes-and-security-standards-for-sonos-products

UKMedia

The Play:1 requires a 2.4 wifi signal, can you turn off the 5 ghz signal and retry.

No it doesn’t. The Play:1 can connect to either band.

@Esje2424 - The Play:1 doesn’t support WPA3 security so check that you have allowed WPA2 in your router settings.

Also see this link for supported Wi-Fi modes :

https://support.sonos.com/en-gb/article/supported-wifi-modes-and-security-standards-for-sonos-products

Sort of. @Esje2424 are you using the S1 or S2 app? The S1 only supports 2.4, so I recommend a user connect to that frequency when stability issues occur.

Remember: Sometimes Red Wine helps :)

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