connection issues

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Suddenly problems with my Sonos speakers. App can’t connect to beam-sub mini- speakers Sonos one.

tried all the things I know. Reset router, reset speakers, upgrade app, upgrade system. Put out power plug en restarted all whitout solution.

at a moment the app made connection with my beam, and then it was possible to Connect the sub and rear speakers. Next day same again: no connection, can’t find system.

what should i do?

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AirgetlamAnswer

Please don’t ‘reset speakers’ again, without talking directly to Sonos Support , all you’re doing is erasing the information they’d use to help figure out what was going on.

I’d suggest a temporary Ethernet cable between the Beam and your router. Then, I would recommend that you submit a system diagnostic, with the Beam showing up in the controller, and calling Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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Ken_Griffiths

@Eric77nl,

If not seen already, maybe checkout some of the things mentioned in this earlier community link too, such as disabling ‘Airtime Fairness’, changing channel-width etc.

Airgetlam

And it’s certainly possible that Asus sent out an update to your mesh router that changed things.

Bruce

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