connection issues

It sounds like it’s been placed in diagnostic mode. Anyhow, have you yet tried a factory reset prior to setup? If not, then perhaps see this Support link… 

https://support.sonos.com/en-us/article/reset-your-sonos-product

See if that resolves your issue.

Thanks for the reply I've tried resetting . Have the White and Orange light but no joy. If its been put put in diagnostics mode can I exit that mode ?

Thanks

I suspect hardware failure. 

😭

Is it worth trying to get repaired 

I would first call Sonos Support, just to see if they may know some steps that you can perhaps try to get it working. Here is the link to contact them:

https://support.sonos.com/s/contact

Or contact the seller and see what they have to say. 

Thanks

I'll give it a try. Bought the unit secondhand. Didn't bother to test.I very had a few Sonos products. This is the first one I've ever had a problem with.

Bought it off Facebook Market place. I've lost the original posting. But I can find the address again. Been laid up these last couple of weeks,unable to drive. Soon as I'm fit I'll be taking it back ti the person. Ask if he new it wasn't working.will be looking for a full refund if he did.

Good News

I've managed to get it up and working 💪 

I suspect it was the Power Cord. It never felt like it was pushed in far enough.Tried it this morning and I'm up and running.

Thanks for all the replies.

My faith in Sonos has been restored.  

Spoke to soon 🤔

I was connected via Ethernet. That was working fine Then I disconnected the Cable and tried to use WiFi. Complete disaster

It was telling me to push a button. Shows a picture of a Whitr circle with a Blue button.

I assumed that was the button on the back with the squiggle. I push that nothing happens. I've tried pushing the Play/Pause button that eventually turns to pulsing Amber but I'm supposed to hear a Chime nothing. Is their a Hidden button I haven't found ?