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VincentBxl
Contributor I
November 21, 2022
Answered

connection issue Sonos stop and play back again

Hello,

i use sonos from almost 10 years and since a few weeks the music stops and plays again back after a few minutes after skipping a lot of songs. It stops again and plays again back….

Nothing were changed in my system : same router, no new speaker. It suddenly happens !

i only use Apple Music, internet radio and Spotify

Thank for your help and sorry for my bad English. I’m french speaking 

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Corry P
Corry PAnswer
Sonos Staff
December 2, 2022

Hi @CharlotteFairbairn 

The advice is very similar to that given above. It looks to me like Bathroom 2 isn’t the best choice of Group Coordinator for your system - in fact, it looks like it might be the worst as it looks physically isolated from the rest of the system. Please test playback with either Dining Room or Living Room being the first room selected in the group (disband the group, select one of the rooms mentioned, then group to it).

Living Room looks like it might be particularly close to the mesh WiFi node - it may help to move the node away from the other devices nearby, 1m minimum.

Finally, you’ll probably get better results by permanently wiring one Sonos product - except for the Sub, Kitchen 2 or Bathroom 2 - to the main mesh WiFi node via ethernet, if you can. If you wire the Arc, make sure to move the mesh node away as previously mentioned.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Corry P
Corry PAnswer
Sonos Staff
December 2, 2022

Hi @CharlotteFairbairn 

The advice is very similar to that given above. It looks to me like Bathroom 2 isn’t the best choice of Group Coordinator for your system - in fact, it looks like it might be the worst as it looks physically isolated from the rest of the system. Please test playback with either Dining Room or Living Room being the first room selected in the group (disband the group, select one of the rooms mentioned, then group to it).

Living Room looks like it might be particularly close to the mesh WiFi node - it may help to move the node away from the other devices nearby, 1m minimum.

Finally, you’ll probably get better results by permanently wiring one Sonos product - except for the Sub, Kitchen 2 or Bathroom 2 - to the main mesh WiFi node via ethernet, if you can. If you wire the Arc, make sure to move the mesh node away as previously mentioned.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
VincentBxlAuthor
Contributor I
December 2, 2022

Hi,

sorry for my late answer but I was abroad for my work. I followed your advice and everything works fine !

  • The beam is now “GC”
  • The beam is “wifi enabled”
  • The light’s bridge is 1m far from the router.

Thanks a lot for your help !

Regards

Vincent

    Corry P
    Corry P
    Sonos Staff
    December 5, 2022

    Hi @VincentBxl 

    Fantastic! Thanks for updating the thread!

    No need to apologise!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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