connecting my sonos arc

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I can’t get my Sonos arc to connect and work anymore. It was set up before the app upgrade, now it won’t find the product when I search it to set it up, even though it’s powered on and connected to wifi. I have 2 other speakers that are fine again with no issues… please help!!

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Gabriel Z

Enthusiast II

Hey @Burger100, welcome to the Sonos Community!

Sorry to hear about the problems with your Ray and apologies for the late reply here, but I see in our system you were able to solve the problem by contacting our support team.

Hope you continue to enjoy your TV sound on Sonos!

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