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connecting isuue IKEA SYMFONISK

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Hello, I am writing from Korea to inquire about the current situation.

I purchased the IKEA SYMFONISK series but am unable to connect it using any method. I have tried using the audio PIN, the PIN on the back, and even connecting via an Ethernet cable, but nothing works.

Suspecting an issue with the speakers themselves, I attempted to connect three different SYMFONISK speakers, but none worked. I also considered that the issue might be with the switches, so I tried two different Korean switches(iptime, netis), but they too failed to connect.

Thinking it might be an issue with my mobile devices, I tried connecting with two Android phones, two iPhones, and an iPad, but none were successful.

It seems to be an app issue; the older version of the app doesn’t even allow connection without an update. I’ve heard news about a new app update, but it seems the problem occurred after updating the app. Are there others experiencing similar issues with various devices not connecting? Additionally, is there any known solution?

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sanvitAnswer

Lyricist I

Seems like same issue as this.

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Arcman

Lyricist III

Had a tech support engineer apologise and reach out with a link to a time booking slot and availablity. I will let you know how it goes. Come on Sonos, you can make your products (Arc and symphonisk speaker lights) work together. 😊

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RonnyGydar

Lyricist II

I have 11 Sonos speakers that has worked fine for a couple of years, and two of them are the IKEA “lamp speakers” that are used as surround speakers.

It is all connected to the IKEA Home app through an IKEA Dirigera hub, and we IKEA buttons that turn on lights and music in appartment. Turn of all lights and stops all music when we leave and so forth.

A couple of days ago all speakers has not been working from the IKEA Home App. They all appear as disconnected. Tried a lot without getting it resolved.

Have removed all the speakers from the IKEA app and tried to connect to Sonos from scratch.

Trying to “add new product”, “sound”, “Go to Sonos app”...which opens the new Sonos app...and it just shows a popup at top of screen in the Sonos app; “Something went wrong...” and it disappear after a second or two.

Crossing finger that there will be some Sonos update, or possibly IKEA Home App update that fixes this.

Been a lot of challenges last weeks after the new Sonos app.

At least my new Sonos Ace headphones work great with my Arc, but the rest of my Sonos stuff has been painful last weeks.

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Arcman

Lyricist III

Thanks Ronny gydar for the info

I will let you know if there is a fix is after my call with Tech support this week. Getting a bit disappointed as it is good kit, but I just want to hear music through my speakers not headphones 😊😊 even if they are really good...

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Steffy65

Lyricist I

Wish I came here first.. Just brought home a Symfonisk Bookshelf and cannot connect it with either my phone (android) or my ipad.

I am going to take it back to Ikea and get a refund - I don’t like wasting my time when something should be as simple as connecting a speaker.

I can’t even get the update to the speaker to work - keeps telling me to try again (no error code). When I do go through the motions, the app doesn’t have it.

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Arcman

Lyricist III

Ok. So here's a summary of 2 1/2 hour support call.

All speakers factory reset and new system set up on the Android app. Key issues was WiFi so split the router to 2.4 GHz and 5 GHz manually.

Reset all speakers AND app changed to run on the 2.4 ghz WiFi.

All working - there seems to have been a conflict of the speakers and the app if they are not on the same Hz WiFi

TBF - Sonos tech team have spent many hours on this one with me. I am grateful that a company (and people) care so much about getting the kit working.

Not sure if this will fix everyone's problem, but for the moment I am listening to surround sound again.

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Steffy65

Lyricist I

Will give this a go but how does one do a factory reset?

I have the bookshelf speaker.

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Arcman

Lyricist III

This should work from you tube