Prodigy I

Cant update Sonos One or Connect

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After over four hours on Live Chat and the phone with Sonos support, I still can’t update my Sonos One or Connect.

Initially the Apps (Android, Apple & Windows) were telling me I needed to do an update. But every time I tried, the update failed with either a 30 or 1001 error.

Online support had me rebooting the router and individual devices numerous times, with no success.
After 4 hours they then told me the latest updates on the update server were not complete and to try again today. (You couldn’t make it up that I wasted 4 hours for what sounds like a known issue).

Roll on to today and I still can’t update the system. Following a hunch, I removed the One and the Connect from my existing system, did a factory reset on both. Before adding them back, the system was stable and wasn’t telling me I needed an update. (Arc, Five surrounds, Sub & Move).
I then added back the One (Gen2) and the Connect which had previously worked fine.

On doing this, the App told me I needed o update both and back to square one. Update failed due to network issues.

I don’t think there is anything wrong with my network as all the other devices work fine.

I tried using an ethernet cable rather than wi-fi, but it makes no difference.

Anyone else seeing the same symptoms before I waste another 4 hours with Sonos Support?

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