Trending Lyricist I

Answered

cant connect speakers or update app

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I went through the set up process of adding a new speaker (the first button in the app to add a speaker) the arc from Costco. It connects and then says at the end it may not appear in the system settings and to unplug and replying it in. That doesn’t work. I then clicked connect to existing system and it scans my WiFi connects to the system i set up but then says I need to do a software update (not iOS) to use the speaker.

it takes me to a screen with start update, brings the pop up log in page and I try to sign in. I do (even though I’m signed into the app already) and then it crashes I try again and immediately crashes without letting me type like the first time. Then says to sign in as the system owner but there is no log in now. I can only exit this loop by reinstalling the app or restarting my phone but then it just repeats itself over again.

I think this might be a new app issue as I’ve heard the new Sonos app update sucks from a UI perspective

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A

arcangely2kAnswer

Lyricist III

tried on iphone, ipad and android. Even sideloaded older app in android. None of them work, but did just manage to update firmware on my sub, but could add no piece of equipment to my system. all hardware now totally useless.

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Marcus EAuthor

Trending Lyricist I

So I did get it to work finally by using an Android. Samsung s9+

Was it on an old app though that was not updated?

Nope. Fresh install as that phone has never used Sonos before. I think the first time it failed but it was during the update process. Made it further than with iOS. so I reset the speaker to factory and tried again

A

arcangely2k

Lyricist III

So I did get it to work finally by using an Android. Samsung s9+

Was it on an old app though that was not updated?

Nope. Fresh install as that phone has never used Sonos before. I think the first time it failed but it was during the update process. Made it further than with iOS. so I reset the speaker to factory and tried again

wow. i’ve tried with iphone, ipad, android phone (Galaxy A14), sideloaded older app….. etc etc….. nothing works.

M

Marcus EAuthor

Trending Lyricist I

So I did get it to work finally by using an Android. Samsung s9+

Was it on an old app though that was not updated?

Nope. Fresh install as that phone has never used Sonos before. I think the first time it failed but it was during the update process. Made it further than with iOS. so I reset the speaker to factory and tried again

wow. i’ve tried with iphone, ipad, android phone (Galaxy A14), sideloaded older app….. etc etc….. nothing works.

Do you have a friend with a different android like the s series? Not entirely sure of the Android ecosystem anymore but I think the a series is a “lower” series compared to the s, right? Similar to the iPhone SE or mini?

maybe also factory reset the speaker each time if you haven’t? I’m surprised it worked for me honestly.

M

Mmarbey

Lyricist I

Same problem. Same lack of response from Sonos. Wow!!!!!!!!!

A

arcangely2k

Lyricist III

So I did get it to work finally by using an Android. Samsung s9+

Was it on an old app though that was not updated?

Nope. Fresh install as that phone has never used Sonos before. I think the first time it failed but it was during the update process. Made it further than with iOS. so I reset the speaker to factory and tried again

wow. i’ve tried with iphone, ipad, android phone (Galaxy A14), sideloaded older app….. etc etc….. nothing works.

Do you have a friend with a different android like the s series? Not entirely sure of the Android ecosystem anymore but I think the a series is a “lower” series compared to the s, right? Similar to the iPhone SE or mini?

maybe also factory reset the speaker each time if you haven’t? I’m surprised it worked for me honestly.

Have reset many times. Have different errors with each devices. And the Samsung A-Series is lower than the S

G

Grouper Dave

Lyricist I

My band new speaker looks like a two year old speaker because we have had to handle and flip it around so dang many times. It will need to be polishing out hopefully. Such a frustrating situation to finally make the decision to pull the trigger on such a nice toy and invite all your friends only to not even be able to hook it up after all the hipe and excitement.

A

Acloud

Trending Lyricist I

I talked my son into buying Sonos and WOW do I REGRET doing that.
He has a Play 1 and a PlayBar that wont register on new Sonos 2 app.
His setup is now worthless, this is a MAJOR DISGRACE, Sonos Must be held to account.

C

Confrustrated

Contributor I

SO!! I am to get “another” Ipad/phone is my understanding from the dialogue, are we been compensated for it. These speakers are by no means cheap and lately don’t work, what BS. When will the be an update pushed out. Already not suggesting to others to buy Sonos as seems like no support

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Nino_oj60

Contributor I

I have the same problem. I spoked with the support team but I’m not solved nothing.

The person told me that a lot of people still having the same problem, caused by a system upgrading .

I’m really frustrated.

So I hope in a new software release asap.

J

Jdizz

Lyricist I

I’m having the same issue!!!!

*BUT* I found a way to connect to my Sonos 5 directly through Spotify, it just says unnamed room. Just go to connect to Bluetooth and other devices, hopefully you’ll see it too.

It’s still not showing in my Sonos though I can still play on it.

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