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ronks
ronks
Avid Contributor III
March 13, 2024

Cannot register new Era 100 speaker

  • March 13, 2024
  • 6 replies
  • 627 views

I have gone through the adding process and named the room; but the new device is "not registered".
I see on my iPad under Settings when I try to register it:
 Incompatible Software Versions
The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.

I have done every update I can find, but to no effect.

And now on my system I get
We need to get Sonos running on the latest software.
Choose Check for Updates to get started.

So I do, and it says I am up to date; but I cannot get past that window.

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    6 replies

    nik9669a
    Senior Virtuoso
    March 13, 2024

    The app version on your phone needs to match the version on your speakers. Are they all the same? 

    tcboo94
    Lyricist I
    April 22, 2024

    Having the same issue as well. This occured just after a system update. I keep checking the iOS App Store each day to see if there is new update for the Sonos S2 app available. 
     

     

    Airgetlam
    Airgetlam
    April 22, 2024

    What happens if you wait half an hour, then check for updates again? I’ve had cases where the update process seems to be checking before the actual update has finished rebooting the speaker. If I wait a few minutes, and run the check again, I always get a ‘no update required’ on that second check. 

    Bruce
    tcboo94
    Lyricist I
    April 23, 2024

    This may have something to do with it. I just got a marketing email from Sonos about an upcoming update to the S2 app. Possibly, the hardware was updated before the release of the iOS app upgrade: https://www.sonos.com/en-us/controller-app 

     

    Airgetlam
    Airgetlam
    April 23, 2024

    Near as I can tell from all the news, both Sonos, and the reporting websites, this is only a UI update, and has nothing to do with the firmware/software running on the Sonos devices. We’ll see in a couple weeks, since May 7 is the date in question. 

    Bruce
    Drmom
    Avid Contributor I
    May 31, 2024

    I had the same issue using an Eero system and found an interesting bug.

    When I started poking around in the DHCP table I found that the Era 100 had only had a IPV6 LAN address assigned and it wasn’t on the IPV4 table.  I assigned an IPV4 address to the Era and the issues were solved

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