Contributor I

Cannot add new Era 100s

14 replies
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Hi,

I’ve bought my wife two of the Era 100s to add to my old (basically unused) Sonos system (4xV2 devices) so that we can use Bluetooth to enjoy music (bypassing the Sonos app). However, I can’t add them, the update fails with error 30 (as in this question).

The speaker is sat on my desk, metres away from the router. There is only a USB cable, so wiring in is not possible without an adaptor. There is also no option to submit anything as per advice in that post, only to “Try again”.

I have attempted factory resets, running the setup with and without the microphone (which I’d far rather didn’t exist), but it fails at the same point whatever I do. Since I bought two of these, I’ve tried both and it’s the same deal. I have a network firewall, so I can see that my phone successfully contacts `update.sonos.com`, but nothing from the devices themselves, and I’ve also tried fully disabling the firewall during the update, but no change.

I also tried updating via the Windows app; that fails in the same way, but this time for one of the existing speakers (which plays music). The Windows app even fails to update itself (though I could update that), so I’m not putting too much faith in that.

Can someone please assist, because the onboarding process for adding new devices is extremely poor (loads of unnecessary app permissions being requested one after another). Why can’t I just manually enter WiFi details for this speaker and be done with it (a single firmware update route on the internal webserver would allow a manual file upload - just like on a router)? Or it’s got a USB… can I not just push an update using that?

Thanks in advance.

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Stanley_4

Grand Maestro

Firewalls, VPNs, Pi-Holes all can mess up the Sonos system.

Maybe just move all Sonos and your controller to a different LAN with none of that enabled?

On my pfSense that is a quick process if I have an Ethernet port available, only a bit slower if I have to drop in another Ethernet card.

W

WobbleCatAuthor

Contributor I

After an amazingly frustrating few hours, and countless device / hardware reboots, this is now done. Two new Era 100 devices have been added.

The first thing that I did was strip everything down to just a wireless router (Orbi) (bypassing my actual OPNSense box / other servers). I then made this as simple as I could (ISP DNS servers etc) and added the fibre connection details directly into it. I then factory reset my new Sonos devices and turned all remaining speakers off. Rebooted everything (router > speaker > phone).

I retried the Sonos adding process and still received an Error 30. Before giving up I gave it another go. This time the app just closed without warning. When I reopened it, the speaker was still unregistered, but this time updated! Registration just worked. Great!

I immediately turned this one off and grabbed the remaining one. Error 30. Tried 5 times and then started to receive Error 1067. Tried on Windows and error 1101. Zero networking changes. FML. Rebooted everything again, same error. Manually assigned the speaker and my phone new IP addresses. Error 1067.

In the end I had to resort to plugging in a fresh router that my ISP had sent me years ago. I manually locked my phone’s DNS resolver to 1.1.1.1. This time it just worked immediately (well, it closed the app without warning, but whatever). Was it a fresh WiFi network? Who knows?

The ordeal is over. All I can say is it leaves an extremely sour taste in my mouth, why on earth isn’t there a manual file download / update process?!

[After this slog, I think that I will be looking to sell my Sonos system and perhaps try out the Audio Pro stuff instead (my wife hates the Sonos app anyway, and she’s the principle music user). We really want to play either local device files (ideally) or files from the NAS (if we must), no online services and it seems that Sonos just doesn’t really expect this / provide a nice UI for this use-case. It takes a stunning number of clicks to get to where I want to be (e.g. an album) and putting things through Plex seems to be the simplest option we’ve found to do so without leaving a PC running?! If you read this Sonos, please make some changes.]