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Chris Paterson
Contributor I
June 9, 2023
Answered

Can’t update ERA 300

I constantly get error 30 when trying to update my ERA 300 - this is the first installation/setup, so I have been unable to use the speaker. Have followed all the SONOS support guidance, even replaced the speaker with vendor, but same issue

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    Chris PatersonAnswer
    Contributor I
    June 14, 2023

    Thank you Kaizos and Airgetlam for the various guidance and advice received.

    I used an old router of mine and the update went through fine; ERA 300 up and working.

    I’m still working with TP Link support to establish what is fundamentally wrong with my router settings, so I can continue to update the speaker as necessary in the future.

    But my immediate issue is resolved.

    Many thanks.

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    Chris PatersonAuthor
    Contributor I
    June 9, 2023

    Hi Kaizos. yes, I have tried that. But thanks for the idea.

    Kaizos
    Collaborator II
    June 9, 2023

    how about different wifi network or service provider? like someone you know in the neighborhood, if they don’t mind, just for your device to be updated

    .

    Kaizos
    Collaborator II
    June 9, 2023
    1. Set up the player as a new household
    2. Update the player
    3. Factory reset the player again
    4. Add the player to the existing household
      this might be a good try
    Chris PatersonAuthor
    Contributor I
    June 10, 2023

    Thanks, Kaizos. I have thought about that option - and will try it if I don’t have any success with the Ethernet connection, when it arrives. 

    Kaizos
    Collaborator II
    June 12, 2023

    Thanks, Kaizos. I have thought about that option - and will try it if I don’t have any success with the Ethernet connection, when it arrives. 

    got a new intel about updating over wifi connection, try removing any special characters in your wifi network, in wifi name and wifi password if there is any.

    Chris PatersonAuthorAnswer
    Contributor I
    June 14, 2023

    Thank you Kaizos and Airgetlam for the various guidance and advice received.

    I used an old router of mine and the update went through fine; ERA 300 up and working.

    I’m still working with TP Link support to establish what is fundamentally wrong with my router settings, so I can continue to update the speaker as necessary in the future.

    But my immediate issue is resolved.

    Many thanks.

      maglianumix
      Lyricist I
      August 26, 2023

      Hi i am stuck with the some problem.  Did someone have solve the problem? Currently my system (2x Era 300) is not operational as it is stuck during the upgrade process of the Era300. By accident i have a TP-LINK router and a TP-LINK Wifi Mesh. SONOS Support could not help to resolve the ssue. It is very annoying. Have someone be able to understand wat is going wrong?

      ratty
      ratty
      August 26, 2023

      Hi i am stuck with the some problem.  Did someone have solve the problem? Currently my system (2x Era 300) is not operational as it is stuck during the upgrade process of the Era300. By accident i have a TP-LINK router and a TP-LINK Wifi Mesh. SONOS Support could not help to resolve the ssue. It is very annoying. Have someone be able to understand wat is going wrong?

      Error 30? See https://support.sonos.com/en-gb/article/error-30-when-updating-sonos

      You can start by simply rebooting everything. Power off the router, mesh and Sonos units. Restart the router and, when it’s fully ready, follow up with the mesh and then the Sonos units. 

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