Good evening !
I have bought my Sonos system in Hong Kong and recently moved to France.
I have tried several times to set it up but failed endlessly.
Can someone please help.
Getting really frustrated here.
BIG THANK YOU
Best answer by Ken_Griffiths
View originalForgot to mention its a Sonos One system
So what is its state - is it still setup for the router in Hong Kong or has it been reset to factory settings?
Does the new router/network meet the current Sonos System requirements?
https://support.sonos.com/en-us/article/sonos-system-requirements
Does your ‘mobile’ controller App (S2, presumably?) meet these requirements?
https://support.sonos.com/en-us/article/sonos-app-requirements
You may also find this Sonos support link helpful if you have not reset your Sonos product…
https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network
Just to confirm, the only difference between a Sonos product sold in Hong Kong and one sold anywhere else is the power cord. There is zero difference in the internal electronics.
Trying to connect my Sonia Move to Bluetooth and when I press the button at the back I do not get a “chime”
please help! Thanks
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