Can't get ERA 100 to turn on voice control

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Using Sonos app on iOS. Everything is update. I have activated Amazon Alexa and can successfully play music from that source using the Sonos app. Sounds great, BTW.

What’s not working is voice control of any kind. Microphone switch at lower rear is ON and showing green stripe. When I press the voice control button on the top of the speaker, the accompanying white LED blinks about five time and then turns off. Pressing voice services on the iOS app is non-responsive, which probably make sense since the speaker isn’t accepting input.

Any thoughts? I've run through the usual reboot thing to no avail.

Many thanks and best wishes for a great holiday.

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Ken_GriffithsAnswer

Online profile says United States. By “online” I’m assuming you mean the profile at sonos.com.

Sonos controller device is an iPhone 14 running latest iOS version, so there’s no clue about security software. OTOH, if this were a common problem with vanilla iPhones, this forum would be lit up with others having similar problems. Do you know if the Sonos app also greys out the Voice assistants if the speaker unit has turned off the hardware switch for Voice Control? I’m still thinking there’s something wrong with the unit itself because there is no description anywhere of the blinking voice control LED problem that I see.

Many thanks and best wishes for a happy holiday week. If nothing else we’ve cut down on the number of things we haven’t tried.

😉

Just to clarify a point here… Are you looking at the mic LED, which is on top of the speaker near to the back - it should not be blinking, it’s either ON or it’s OFF. The status LED on the front of the speaker (just above the Sonos logo) is a different thing altogether and that may blink for a variety of reasons - If the mic LED on the top is flashing then yes there maybe an issue with the device - if you think there is an issue, then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Also double check the mic switch on the back of the speaker, it should be in the ‘UP’ position.

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sallyinflAuthor

Contributor I

Just to close this out, I contacted the Sonos service number and the agent responded by connecting to the Era 100. When I went back into the iOS app, it was then possible to add the Alexa Voice Assistant, and the white Voice Control LED at the top of the speaker started glowing like a champ. Everything works correctly.

Thanks and best wishes for a most successful 2024.

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