Can't connect play:3 and symfonisk bookshelf 1gen to new router with wifi

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They made me buy a new router to my home and I can’t connect my play:3 and symfonik bookshell speakers to new wifi. The app on my iPhone does not find the speakers, it only says that can’t find a speakers.

So i reset the speakers, no help there, put a ethernet cable in and one of the speakers, play:3 starts playing, ok , that's good, but the app won’t still find it and when I unplug the ethernet cable music stops.

Elisa, finnish company says that the problem is with Sonos because my speakers are so old and the new router is new, top of the line product with 5g and 5 giga system…

What I can do next?

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Corry PAnswer

Sonos Staff

Hi @Käkö100

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve had in trying to get your speakers to connect to your new router.

If you are still struggling with this, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

It may help, however, to just reboot your router by switching it off for 30 seconds before trying to connect the speakers to WiFi - please try this first.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry PAnswer

Sonos Staff

Hi @Käkö100

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve had in trying to get your speakers to connect to your new router.

If you are still struggling with this, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

It may help, however, to just reboot your router by switching it off for 30 seconds before trying to connect the speakers to WiFi - please try this first.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Käkö100Author

Contributor I

Thank you all for the answers and tips what to do.

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