Contributor I

Question

Can’t Add Play:1 to my account

31 replies
7011 views

Hi,

I searched around, and googled the error messages I have, but am having no luck. Perhaps as this is an older device, the answers are harder to find. Anyway, see if anyone can help…

I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed.

I did a hardware reset in the end. Still setup failed. The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in. Have u plugged the device and did a reset. Nothing works. The Play:1 is shown in System/Products as "Not registered".

Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”. When I hit the “Continue” link, the Sonos app crashes. I have to reopen the app. I try same and it crashes. At this point I cannot move forward with trying to register the Play:1 to my account.

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CryptucCrim

Lyricist I

I have the same issue with a Play:1 I'm attempting to register.

Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”. When I hit the “Continue” link, the Sonos app crashes. I have to reopen the app. I try same and it crashes. At this point I cannot move forward with trying to register the Play:1 to my account.

App is buggy and wont let me proceed. Please provide resolution.

A

apdix1973

Lyricist I

Having the exact same issue, worked fine with the old app but had to set up a new network due to era 300 issues now can’t add one to network.

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francoisteil

Lyricist II

I have the exact same problem with my play:1, impossible to add my both play:1 to the updated sonos app with link to account error. The support of sonos is closed for the week end :(

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tcd4868

Lyricist I

Confirming same problem since app update yesterday. I have 3 play 1 in the house. One was unplugged during the update and will not register

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francoisteil

Lyricist II

I found an work arround, you can add your speakers with an android device, it worked for me

Bumper

Folks sorry to hear you are having issues adding your speakers back to your systems. The new app is such a dumptser fire you probably won’t get much advice from the community because to be frank we don’t really know wtf is going on with it.

If you have access to an S2 app, you might have luck adding it with that.

But otherwise you might need to invest some time in contacting Sonos support.

A

A1reed

Lyricist II

Same issue today.

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BrodieV

Lyricist I

I am having the same issue today as well with my Play 1. Had to reset it for the new app to recognize it, but now it won’t link to my account. My Play 3 and sound bar are fine.

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thenameIuse

Lyricist II

Experiencing a similar situation. My Sonos has been extremely laggy sometimes error-ing out after spinning to play my Spotify lists and Sonos recommend I may need to update my router. Well I did, and had to rename my network. Since, I’ve been unable to use my system and been stuck troubleshooting. I’ve performed factory resets on my play:1 speakers to re-add them to the new app and needed to connect via wired connection to get through the prompts to confirm the audio pin chime. I seemed to have less luck connecting to Sonos temporary WiFi network.

The app then notifies me that it’s unable to add the speaker until I update the speakers software. It begins the install and errors out. Im unable to add any of my products to my system - would be useful to know if this is a bug

A

A1reed

Lyricist II

Update: today the app wanted to update the Play:One speakers, so it did that, went through the registration process again -- and still failed.

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