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Jf1214
Contributor I
November 8, 2020
Question

bridge issue

  • November 8, 2020
  • 7 replies
  • 577 views

Recently bridge stopped working while i was replacing modem.  I have a play 5 speaker.   I replaced with new bridge, and now the S1 app says bridge needs updating.  I spoke with a sonos rep. Ia chat and they told me to remove the old bridge from the app and then add new.  S1 controller didn't give me the option to remove. Suggestions?

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7 replies

John B
November 8, 2020

I suggest you stop using a Bridge as they are old tech and increasingly unreliable.  

If you only have one speaker then connect that to your router by Ethernet. Make sure that your system works like this. 

Then go to Settings, System, Network,  then tap 'Wireless Setup' and follow the prompts to connect to your WiFi and remove the cable.

    controlav
    controlav
    Lead Maestro
    November 8, 2020

    Also there are no “new” bridges - hasn’t been made for a long time and existing units have power supplies prone to failure as they age. Either use WiFi as John posted above, or get a Boost if you have a low quality router or a large house.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Jf1214Author
    Contributor I
    November 8, 2020

    Thank you for suggestion however speaker and router are in different areas. Is their another way?

    Smilja
    Smilja
    November 8, 2020

    @Jf1214, There is a successor to the Bridge called Boost.

     

    https://www.sonos.com/en-us/shop/boost.html

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Jf1214Author
    Contributor I
    November 8, 2020

    Setting up a boost should get the system back online?

    Smilja
    Smilja
    November 8, 2020

    Setting up a boost should get the system back online?

     

    Yes. The Boost is an improved 2nd generation Bridge. Keep the old Bridge hooked up to the router until the Boost has been added to the system (by “Add a Product”), then swap the Bridge for the Boost, subsequently disconnect the old Bridge entirely (pull the plug).

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      John B
      November 8, 2020

      If you do what I said, which involves TEMPORARILY connecting your speaker by Ethernet,  you won't need a Boost or a Bridge. Sonos can connect using your WiFi. 

      Please read what I wrote. 

      You should at least try this before you buy a Boost. 

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