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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    Corry P
    Corry P
    Sonos Staff
    July 25, 2024

    Hi @Keksy24 

    Sorry to hear of the issue you’re having! If this same issue is indeed back, we’d like to look into it for you.

    Could you please try pairing your Roam to your Sony turntable once more, then submit a support diagnostic soon afterwards? Please let me know here when you have done so, but please don’t share the number in a public place - I’ll find it without. Thanks!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      evaelfie
      evaelfie
      Lyricist II
      August 7, 2024

      I also faced the issue, I connected it to my laptop’s bluetooth and started using it and shut down my laptop, the next day I opened my laptop, my bluetooth was ON and I could see that my speakers are connected but I couldn’t hear the voice, I started worrying about like they’re broken now, then I just turned off my bluetooth and turned back it ON and it was connected without any issues, may be you can try this way. 

       

      Also the official guide :https://support.sonos.com/en/article/update-your-sonos-speakers has been given in the article, you can also follow to troubleshoot it.

      Eva
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