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Beam is combining with another beam

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I have a Beam in our bedroom, and another one in my exercise room. I have reset and setup up both of them. When I turn on the TV in the exercise Beam, it combines with the bedroom beam. How do I get this behavior to stop, and make them separate?

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MusicMan100Answer

Trending Lyricist I

I don’t use the Apple Home kit. I checked my Alexa routines, and nothing touches the Beams. I also have Control4 for lights & rooms, but that also doesn’t do anything to the bedroom or exercise Beam. I use an optical output from the TVs to get the sound to the Beams in both rooms.

I did the steps that you suggested, exactly as suggested, and the problem still existed.

I did call Sonos support at that point, and sent them various diagnostic snapshots. The tech had me create a temp group and add the exercise TV and an office speaker (unrelated to the Beam). He then had me test the exercise room, and the problem was solved. He then had me remove the unrelated speaker and delete the temp group, and that seemed to clear things out.

He said that the Sonos system was combining the 2 Beams for some reason based on something it was remembering, even though they had never been in a group, and no groups existed. Basically something was going on in the Sonos system that was not being reflected in the Sonos app. Kind of a phantom group.

So it seems to be working properly now. I provided the detailed troubleshooting in case someone else has this problem in the future. Thanks for all the help.

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nik9669a

Senior Virtuoso

It sounds like you may have them grouped, in which case you need to un-group them. There’s also an option to “ungroup on tv Autoplay” that you should select to stop it happening again.

AjTrek1

I have a Beam in our bedroom, and another one in my exercise room. I have reset and setup up both of them. When I turn on the TV in the exercise Beam, it combines with the bedroom beam. How do I get this behavior to stop, and make them separate?

Need a bit of clarification. What is your definition of “reset and setup both...”. Does that mean you just unplugged them both or did you factory reset them? If the latter there is no possible way they should be regrouping; unless you are setting up the Group after each Factory reset. Please advise.

Together Everyone Achieves More = T.E.A.M.

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MusicMan100Author

Trending Lyricist I

Thanks for the responses. I have done a complete factory reset and setup both of them. Let me provide more details on the exact issue. They are definitely not grouped. There isn’t even a group that would apply. And I have “ungroup on autoplay” on both of them.

What is happening is the following:

On bedroom Beam, everything works fine. TV goes on and plays through the Beam.
For the exercise room Beam, when I turn it on, and the TV starts to play audio through it, the exercise room speaker adds the bedroom tv speaker to its configuration. There is a speaker icon on the right of each device when you look at it in System view. The bedroom Beam is added to the exercise room device so that the speaker icon goes form “1” to “2”. If I manually remove the bedroom Beam and apply, it works. But it will do the same thing on the next exercise room TV power on.

Stanley_4

Grand Maestro

Something is adding the Grouping, any home automation enabled?

Worst case get it to happen, submit a diagnostic and call Sonos support who can see the hidden internal data.

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MusicMan100Author

Trending Lyricist I

That’s a thought. I use an All in One remote to turn on the TV, control the Roku box, and control the volume. It has never seen the bedroom Beam. I’ll try to turn on everything with its own remote and see if it still happens. And if I can’t figure it out I’ll submit a diagnostic.

Thanks for the help.

AjTrek1

Can you upload a picture of the two icons you say you see in the System view when the two Beams form a Group.

Together Everyone Achieves More = T.E.A.M.

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MusicMan100Author

Trending Lyricist I

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MusicMan100Author

Trending Lyricist I

I’ve added a picture of the screen where the 2 speakers are combined. I don’t believe that it’s a group, since there is no group that they are part of. They have never been part of any group. It’s more like the Beams are both being sourced together. In order to fix it, I need to remove the bedroom TV, then apply. When I turn on the exercise TV the next day the same thing will happen.

AjTrek1

I suggest to do the following in the order listed. Do not deviate or take shortcuts:

In the app Uncheck Bedroom TV in the screen shot you sent
Hit Apply
Go to groups
Delete any Groups You see
Exit to home screen
Go back to Groups and verify that all Group's have been deleted
Delete the Sonos App
Re-install the Sonos App
Select Join Existing System
Accept all prompts
Sign in with your credentials
Go to Groups and verify none exist
Go to your exercise room and turn on TV
Verify if it groups with Bedroom

Let us know the results

Note: Are you using Apple Home Kit? If so there may be your problem as it’s setting groups for you.

Together Everyone Achieves More = T.E.A.M.

AjTrek1

Also, In addition to Apple Home kit make sure if using Alexa it doesn’t have a routine set to Combine rooms in Sonos.

Together Everyone Achieves More = T.E.A.M.

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