audio keeps jumping on sonos five

4 replies
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Hi just out of the blue my sonos five keeps jumping , it was perfectly working before . It’s Wi-Fi connection my set up has states it’s excellent . I have tried adjusting the audio delay options but still doesn’t work .

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G

GuitarSuperstarAnswer

Lead Maestro

Unplug the Five from power for a couple of minutes and reboot your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstarAnswer

Lead Maestro

Unplug the Five from power for a couple of minutes and reboot your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

Ken_Griffiths

Maybe see if the suggestions in this Sonos support document link below (and the links off it) will assist you. It’s certainly worth trying a different WiFi channel…

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

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nige83Author

Contributor II

Maybe see if the suggestions in this Sonos support document link below (and the links off it) will assist you. It’s certainly worth trying a different WiFi channel…

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

Thanks all the network settings are spot on the connection etc the wi Chanel it’s in is 5hz Aswell . Just gonna reboot everything and go from there .

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nige83Author

Contributor II

I did all the above and thank you everyone , guitar superstar it worked for about a day . But what I’m finding is because I have 2 band widths it keep switching on the 5 to 5ghz where all the others are set to 2.4gz

my bt hub doesn’t allow me to separate each bandwidth with different names . So I think this is the cause of the issue which I have no idea to solve

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