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Contributor I
October 20, 2024
Question

Audio cutting last 10-20 seconds of each song

Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue.

 

Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not the same sort of song start/end concept).

 

very frustrating!

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34 replies

Avid Contributor I
October 30, 2024

The update that came out today seems to have fixed the problem. By the way, there wasn’t an automatic notification, I had to look for it.

 

Enthusiast I
October 31, 2024

Agreed - the update of 2 days ago has fixed the problem.  This confirms what we already knew: a previous update BROKE it.

It’s good to get a fix but very worrying that this could happen in the first place.  After all the hoohah about removed features in the recent app revision and associated firmware rollouts, it’s clear Sonos are STILL NOT TESTING PROPERLY.  To break audio playback of any sort is just unprofessional; that is the bread and butter of the business.

Lyricist II
November 2, 2024

Same observations here. I played the same song back to back both before and after the speaker update. Suffered 10s silence at track end with speaker firmware 81.1-58074. After a two or three minute update bringing to my Roam to version 81.1-58210, the same file worked perfectly! 

Glad it's working properly again. 

Lyricist I
November 14, 2024

I have the same problem - missing 20-25 secs at the end of many tracks - just silence.

Using YouSee as source.

Sonos app is latest version: 16.4.2 for Windows PC