arc ultra, cant use 2nd sub😮😱

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I just received arc ultra, to swap over from my arc setup with gen 2 sub and gen 3 sub. I have been on phone to Sonos for 1½ hours. They have said gen2 sub and gen3 sub won’t work as my old setup. I need to replace my sub gen 2.ti gen 3 or gen 4.

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nik9669aAnswer

Senior Virtuoso

I just received arc ultra, to swap over from my arc setup with gen 2 sub and gen 3 sub. I have been on phone to Sonos for 1½ hours. They have said gen2 sub and gen3 sub won’t work as my old setup. I need to replace my sub gen 2.ti gen 3 or gen 4.

Yes, that’s clearly shown on the website:

Which generations of Sub are compatible with Arc Ultra?

All generations of Sub and Sub Mini are compatible with Arc Ultra. A dual Sub setup requires Sub 4 and/or Sub (Gen 3).

I’m surprised they took 90 minutes to tell you that though.

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106rallye

And now my comments are being flagged and not posted. Very classy and typical of a company that has dug themselves another hole.

The last few days the community has been inundated with spam messages. Maybe they’ve set the filters a bit too strict. Again, this is maybe not Sonos willingly double crossing you, like you seem to think.

To the point of really needing two Subs, I understand you’ve not even tried using only one Sub with the (more bass friendly) Ultra?

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Guy2222Author

Contributor I

Just to say again. The bass sounds loads better, the one sub and ultra preforms brilliant. So not noticed not having both subs. I used the sub gen 2 and added to an old pair of ones, I have in the kitchen, which made the sound another level. Just have to hide to sub so missis doesn’t notice. 😂

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Giaicnto

Lyricist III

Just to say sounds amazing. I haven’t noticed the sub missing!

I have Arc, Era 300 as surrounds and dual sub (Gen 2 and Gen 3). By upgrading to Ultra, like you, I will not be able to use the second sub. Do you think it is still worth the upgrade in this scenario? Were you also upgrading from Arc + Era 300 + dual sub?

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