Opened the Sonos app today to find all products missing. I suspect one of two things, either:
- it’s to do with the Sonos app being flaky (as I can see some other similar posts in recent days)
- it’s the result of having been away last week and attempts to get the Sonos Move (which I had with me) connected to the wifi in our accommodation
Either way, I’m hoping to recover things without factory resetting the entire system. For what it’s worth, I can see all of my products when I log into the Sonos website, so they’re still there.
The options the app presents are either ‘Update network’ or ‘Set up new system’. What I really want is ‘join existing’ but I don’t have that option. Update network fails completely I’m afraid. I’ve a couple of times got a single device to emit the ‘pairing’ tone, but then the app never finds it.
The arc and era 100’s are working by the way for TV audio, but presumably as it’s all directly connected via HDMI. I can’t control any of it to play music.
Where do I start???
Edit:
To add, repeatedly killing/relaunching the app makes no difference, nor does ‘waiting a while’. After several minutes still nothing.
My products are in some respect on my home network, the Move for example has been happily playing internet radio each morning since the weekend without complaint. I can also see (most of them) in the Unifi network app. Several products are connected by ethernet as well.
Moderator Note - Combined posts.