Adding Era 300 surround speakers to system

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I am having trouble adding era 300 speakers to the system. I’ve reset them to factory settings a few times, but they appear as “Era 300 Not Registered” and “Fix it.” The Fix it tab doesn’t respond. When I try to “Add Speaker or Component” neither of the two speakers appear.

Registration
Adding a product
Surround Sound
Sonos Era 300

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