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Justthejess
Contributor I
June 15, 2023

3 x sonos play 5 gen 1 unable to connect

Hi there! I have 3 units of the sonos play 5 gen 1 that will not connect to my s1 sonos app. I’ve followed the troubleshooting steps and nothing. Does anyone know the best next move here?

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3 replies

Ken_Griffiths
Ken_Griffiths
June 15, 2023

You would really need to describe your network setup in a little more detail, before suggestions can be made. Here are some things that might help the community here to understand your issues.

  • Make/model of router?
  • Other WiFi access points?
  • Wifi channels in use/Channel-width?
  • If using SonosNet and how many devices wired and where to (distance of wired device from nearest AP)?
  • If using SonosNet - if you have chosen to retain the WiFi credentials on your devices?
  • Details of primary Sonos controller device - iOS/Android etc. Version of operating system?
  • Anything else you think might be relevant/helpful, like ‘managed’ switch settings etc?

It would also be helpful to know what troubleshooting steps you have taken so far?

    Kaizos
    Collaborator II
    June 15, 2023

    Try hardwiring one sonos player using ethernet cable, this will solve your problem

     

    John B
    June 16, 2023

    What is the history here?  Did these work previously on your system?  If so, when did they stop working?

    Or have you just bought them second-hand?  If so, did you factory reset them before trying to add?

    Wiring each speaker as you add it sometimes helps.

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