2x Sonos Play:1s can't play over WiFi

Hi Corry,

My both Sonos Play1 are in the same room, just at this moment I’m testing around 2 meters from each other.

What I do now to play both Sonos Play1 together: 

1. I leave the Wireless unchanged!
2. disconnect de wired Sonos. 
3. I start the Sonos app and play music, when I hear the music 
4. I connect the wired Sonos and wait.
5. Successful

When I leaf all Sonos Player connected than I can’t use the app as well, restart is needed.

Then I get Play:1 is Not configured. hmmm diagnostic: 1678084156

This works for now, this my workaround temporarily but not what I want. It should work always with Wi-Fi. 

One my WiFi repeater I didn’t do any strange handling (Fritz!Repeater 2400)

The picture above is when all are connected

I disconnect the wired Sonos Play:1 and I see both are wireless connected this below:

I have done a lot of things but never find the right solution and what I know the Sonos Play:1 speakers are working well. I have setup them in separate way and made Stereo Pair of them.

Disconnect the wired and start the music and wait until I heard it and reconnect the wired one.

I have changed many times the Network - Managed Network - add to my SSiD

Actually now I don't know anymore how to solve it?????????

The Netherlands Support I have spoken for many many hours and or some days and it’s never solved!

I got the feedback from Sonos that my ISP modem Zyxel VMG8825-T50 isn’t supported multicast, but I doubt about this! Because multicast is on. Both Sonos Player:1 I had connected directly to the ISP modem and setup wired and after finished I disconnected them. I restarted the Sonos app but no luck!

I bought later the Fritz!Repeater 2400 and switched of the Wi-Fi from the ISP.

Both setting up to Wireless on the same channel isn’t possible!

I hope you could help me further?

I have removed the wired one and Setup again.

Now I have both Sonos Play:1 in pair connected and I can listen to the music.

Turn off the music and switch off the app. Restarted the Sonos app and it works wired.

Wireless is a drama …………….!

Hi @Klausn 

Thanks for the details!

When one Sonos product is wired to the router via ethernet, it creates it’s own WiFi and all your other Sons products (circumstances permitting) will use that instead of your router’s WiFi, with each one retransmitting so the network is expanded for the next unit.

As this completely bypasses your router’s WiFi, and you get better results when doing this, I can only assume that the issue is either with the router’s WiFi settings or the extender - as mentioned, we don’t support extenders because they don’t work very well, as is evident.

Your WiFi needs to be configured thus:

• Wireless mode 802.11 b/g
• 2.4 Ghz and 5 Ghz should have different network names (SSIDs), and Sonos should not know the details for 5GHz.
• The 2.4 GHz channel width should be 20 MHz
• The WiFi channel should be 1, 6 or 11 (ideally, though if a neighbour is on 4, 1 and 6 overlap with that so 11 is better but 9 or 10 would be OK) and not set to Auto.

In addition UPnP and Multicast should be enabled (these are not WiFi settings, but network settings).

As a last resort, you may need to purchase a Boost, which will provide SonosNet in a location where you don’t want a speaker. Buy direct from us and you’ll have a decent period (varies from region to region) in which you can test it and you can return it if it doesn’t help.

@Klausn, Fritzbox and FritzRepeaters have to run at least on FritzOS 7.21 for Sonos to work.

If you wire a stereo pair to the Fritzbox, wire the left one. Afterwards remove the WiFi details from the system (disconnect the FritzRepeaters temporarily beforehand):

On iOS or Android: From the Settings tab, tap System > Network > Networks. Select the WiFi network you'd like to remove, and tap Remove. Subsequently wait about 10 min, then go to 'Settings → System → About my Sonos System' and see if WM:0 is being displayed next to each unit. If yes, you are safe to plug the Repeaters back in).

Finally set SonosNet channel to 1 and the router’s WiFi to 6, and see how this works out. Sonos app → System → Network → SonosNet channel