I have 2 play:3’s connected, bought a 2nd hand for another room. App couldn’t find it, connected the speaker to the router, it can see it but won’t connect. Is it the router? Seems odd since 2 are already connected.
Best answer by Lhopping
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+22
Try connecting it to the router with Ethernet and see if it can be seen by the App then.
Depending on how old/outdated the internal firmware is you may need to contact Sonos support to have an update pushed to it.
Did you follow this: https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
The app “sees” it when it is connected to the router but it won’t add it. I called Sonos support today and the best guess is it’s the router. Doesn’t make sense since 2 others are already connected. Support person did not mention pushing new firm ware to the speaker.
thank you.
If it’s a 2nd hand PLAY:3, a hardware failure in the WiFi circuitry can’t be ruled out. If it’s showing up while connected with an Ethernet cable, it’s unlikely to need a firmware update.
But updating and rebooting the router seems intelligent to me, and certainly shouldn’t hurt.
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