Hi everyone,I’m facing an issue with my Sonos system and would appreciate any advice. Here are the details:Devices: Sonos Play:1 and Play:5 (both wired) Operating Systems: iOS and macOS (latest version 18.01) Sonos App Versions: Updated to the latest versionIssue:I can’t seem to find either of my devices in the app. Here’s what I’ve tried so far:Factory Reset: I factory reset both devices, but that didn’t help. Installed S1 App: Since my devices are older, I installed the Sonos S1 app. It indicated that they have S2 software, making them incompatible with the S1 app. This also proves the devices are discoverable! Network Check: I’ve checked my LAN, and everything seems to be functioning well and discoverable, and there have been no router/lan/wan changes. Reinstalled S2 App: I deleted and reinstalled the latest version of the S2 app on my phone and checked the network is discoverable by the app.Despite all these efforts, I’m still unable to locate the devices.Has anyone else experienced this issue? Any suggestions on how to resolve it would be greatly appreciated!

M

mikeruss

Contributor I

Answered

1 and 5 not found but they are with s1

12 replies
201 views

Hi everyone,

I’m facing an issue with my Sonos system and would appreciate any advice. Here are the details:

Devices: Sonos Play:1 and Play:5 (both wired)
Operating Systems: iOS and macOS (latest version 18.01)
Sonos App Versions: Updated to the latest version

Issue:
I can’t seem to find either of my devices in the app. Here’s what I’ve tried so far:

Factory Reset: I factory reset both devices, but that didn’t help.
Installed S1 App: Since my devices are older, I installed the Sonos S1 app. It indicated that they have S2 software, making them incompatible with the S1 app. This also proves the devices are discoverable!
Network Check: I’ve checked my LAN, and everything seems to be functioning well and discoverable, and there have been no router/lan/wan changes.
Reinstalled S2 App: I deleted and reinstalled the latest version of the S2 app on my phone and checked the network is discoverable by the app.

Despite all these efforts, I’m still unable to locate the devices.

Has anyone else experienced this issue? Any suggestions on how to resolve it would be greatly appreciated!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

M

mikerussAnswer

Contributor I

To close off the thread. I didn't find out exactly what the issue was but I have it working. iPhone - I “Reset Network Settings” and all works fine!